The PastPerfect support staff includes both computer and museum professionals for the most comprehensive and friendly technical support in the industry.
The Technical Support Office is open Monday through Friday, 9:00 AM to 6:00 PM Eastern Standard Time. Our voicemail is active 24 hours a day and we will respond to calls in the order they are received, giving first priority to customers with active support contracts. We strive to answer all calls within 24 hours and usually return calls within the hour.
You may also email your support request to: support@museumsoftware.com. Please place "PastPerfect Support" in your subject field to avoid SPAM filtering.
Check out our new Knowledge Base and FAQ section at http://www.museumsoftware.com/faq.shtml
Watch videos to learn how to backup, update and perform other PastPerfect functions and features.
Just click here: http://www.museumsoftware.com/techtips.shtml
toll free: 1-800-562-6080
direct dial: 1-610-363-7844
fax : 1-610-363-7845
email: support@museumsoftware.com
PastPerfect Software, Inc.
300 N. Pottstown Pike Suite 200
Exton, PA 19341
To access our dropbox:
1. Highlight then copy the web address: ftp.museumresearcher.com
2. Right click the Windows start button.
3. Click "Explore".
4. In the address bar of the next screen, paste the web address.
5. Click "Go"
6. Type in the username and password as instructed by the technician.
Technician Download Area: Please call for assistance with these files.
| VE3 Evaluation Setup | V3 Demo Software | PPS2.6B4 Update |
Copyright 2011: PastPerfect Software, Inc.