The support staff includes both computer and museum professionals for the most comprehensive and friendly technical support in the industry.
The support office is open Monday through Friday, 9:00 a.m. to 5:30 p.m. Eastern (6:00 a.m. to 2:30 p.m. Pacific). Our voicemail is active 24 hours a day and we will respond to calls in the order they are received, giving first priority to customers who pay for annual support services. We strive to answer all calls within 24 hours and usually return calls within the hour. Please call us at 1‑800‑562‑6080 with your questions. You may also email your support request to: firstname.lastname@example.org.
Note: This pricing is for PastPerfect Version 5.0 and PastPerfect Version 4.0 users. Technical support for PastPerfect Web Edition is included in the Annual Hosting, Licensing, Maintenance, and Support cost.
Institutional Members of the American Association for State and Local History (A​A​S​L​H) receive a 20% discount on the majority of PastPerfect products and services.
|First Year Annual Support|
|First Year Annual Support (Single user)||$345||$276|
|First Year Annual Support (Network)||$425||$340|
|Annual Support Renewals|
|Annual Support Renewal (Single user)||$440||$352|
|Annual Support Renewal (2-10 users)||$540||$432|
|Annual Support Renewal (11+ users)||$745||$596|
Note: First Year Annual Support must be purchased at the same time as the Basic Program. If support is purchased later, the price is the same as support renewal.
Support is also available on a per‑incident basis at the current rate of $85. Conversions, training, and custom programming are billed separately and are not included in our support pricing.
A full price list for Version 5.0 and all available support options can be found on our pricing page.
Annual Support Services
The PastPerfect Basic Program comes with 30 days of free warranty support. After the first 30 days, you have the option to subscribe to our Annual Support plan or you can choose to be billed on a per‑incident basis for support. Annual Support gives your organization unlimited access to our technical staff for a single yearly fee. For new customers, First Year Annual Support plans are available starting at under $280. Note: First Year Annual Support must be purchased at the same time as the PastPerfect Basic Program.
Annual Support gives you peace of mind by providing your staff and volunteers unlimited access to our staff. Having Annual Support also makes getting to speak with one of our support technicians faster and easier. The PastPerfect support staff includes both computer and museum professionals for the most comprehensive and friendly technical support in the industry.
If you have any questions about your institution's support status, feel free to call us at 1‑800‑562‑6080.
Please note: Annual Support Services allow unlimited calls and emails to assist with using PastPerfect or to answer any technical questions. Data conversion, training, and custom programming are not included.